Shipping and Returns

BLACK FRIDAY

Our Black Friday 50% off sale runs from Friday 23rd November to Sunday 24th November (or until stocks last). The prices are already discounted and will reflect as such next to each item.  In order to take advantage of ‘free delivery’ your spend needs to be R300 or more. The R300 is based on the ‘sale’ price of items and not the normal ‘retail price’. This will all be calculated as you ‘add to cart’ and the final amount will reflect at check out.

1. DELIVERY:   COST AND TIME

Delivery is FREE if you spend R300 or more.  Otherwise, shipping costs are as follows (we use Fastway Courier and The Courier Guy)

Durban and surrounding areas: R35  – 1 to 2 business days delivery time

We also offer FREE collection for Durban customers (this is an option at checkout) – you will need to collect your parcel from Mt Edgecombe estate two (gate six security).  At checkout, when you selection this option, we will know to get in touch with you to arrange this. Please allow up to 2 business days (but we will of course endeavour to get your parcel to you as soon as possible).

Gauteng and surrounding areas: R65 – 2 to 3 business days delivery time

Cape Town and surrounding areas: R65 – 2 to 3 business days delivery time

Other/outlying areas: R120 – 3 to 5 business days delivery time 

Select your shipping option at check out.  Our courier company operates Monday to Friday during business hours (no weekend or public holiday holidays).  

Your order will be delivered to your front door between 08h30 and 17h00, Monday to Friday. Our courier partners very  seldom have delays but if they do we cannot be held responsible for your parcel being a little late. We will advise you every step of the way.

Free delivery does not apply to wholesale customers.

2. RETURNS – WE MAKE IT SIMPLE!

Don’t like it when you receive it? No problem! You may return any unworn items (other than earrings) in it’s original state with it’s label attached. Notify us within 48 hours by email (info@laurenginn.co.za).  You will need to send us your item (either courier / post office or if you are in Durban we can arrange for it to be dropped off at our offices) and we will refund you the amount you paid.  We will refund you no later than 7 working days from the day we receive your item in our office. We will communicate with you via email every step of the way.

3. WHAT KIND OF ITEMS CANNOT BE RETURNED?

Unfortunately earrings for pierced ears may not be returned unless they were received by you in a faulty condition. In this case, we need to be notified within 24 hours that you wish to return them and they are returned to us within 7  business days. Once we receive the items, we will fully refund to you the amount you paid for the item(s).

SALE or DISCOUNTED items may not be returned.

All returns are subject to our Terms and Conditions. By making any purchase on our website, you acknowledge to have read, understood and consider yourself bound by our Terms and Conditions.